Job Description
Who Is Bristol Farms?
Since opening our first market in Rolling Hills, CA, Bristol Farms has brought people together around a love for cooking and sharing delicious food. We have worked to create a community of curious foodies - people who enjoyed exploring the aisles and discovering new and exciting ingredients. We know that in order to achieve this goal, we must provide the freshest, highest-quality, locally sourced meat, seafood, and produce, complement it with an awesome array of groceries in each aisle, and create an extraordinary experience for every guest.
To create that experience, we rely on our amazing team members and leaders to provide extraordinary service; and to create a fun, interactive, and engaging environment where we invite the guests to participate in the experience.
We seek out team members who not only enjoy food but are passionate about it. Team Members who thrive in a fast-paced environment and can still maintain a calm demeanor, who have a positive attitude, and who work well in a team environment. People who are warm, outgoing, authentically amazing, and want to be inspired, challenged, and proud of where they work. We look for team members who can connect with people and reach a level of hospitality that exceeds guests' expectations.
Ingredients You'll Bring to the Table
You love food and can create an experience that is beyond the everyday. You have a positive attitude and work well in a team environment. You can connect with people and reach a level of hospitality that exceeds guests' expectations. You are warm, outgoing, authentically amazing, and want to be inspired, challenged, and proud of where you work, You embody a spirit of entrepreneurship and mutual respect. You approach every situation with a YES! attitude and seek to find a solution to all opportunities that arise.
What Will Be On Your Plate?
Job Title: Wine Manager Department: Wine and Spirits Reports To: Store Director FLSA Status: Non-exempt Summary This is a management position. The Wine Manager will have the necessary confidence, commitment, and motivation to move his/her staff and his/herself towards success. Key personality and character traits needed to accomplish this are: patience, good listening skills, observant, perceptive, supportive, decisive, flexible, analytical, consistent, progressive, and coach. Since this is a customer-service oriented and teacher position, the Wine Manager must also be smooth tempered and possess excellent people skills. Due to Bristol Farms' goals and structure, the Wine Manager should also be open to growth and expansion.
Essential Duties and Responsibilities The Wine Manager plans and organizes requisitions; serves wines for public tasting and information/educational purposes and serves wine in the restaurant or dining room. He/she is also responsible to perform the following duties (other duties may be assigned):
- Keep inventory and order wine/liquor/spirits to replenish stock. Concentrates efforts on staying in-stock with minimal back stock.
- Maintain department to Bristol Farms standards in cleanliness and order.
- Discuss wines with customers and assist with wine selection. Exercise proficiency in promoting education and proper wine selection.
- Maintain and build customer relations and encourage return business.
- Practice, promote, and instill appropriate customer service as well as work ethic.
- Routinely replenish inventory on authorized racks, stacks, or shelving.
- Under the direction of the Store Director, resolve customer complaints in such a manner as to ensure customer satisfaction.
- Responsible for the training and overall supervision and direction of employees in the Wine Department on an on-going basis.
- Under the direction of the Director of Wine and Spirits, merchandise product on the sales floor.
- Responsible for accurately processing warehoused and direct store deliveries.
- Maintain price integrity.
- Maintain the appropriate profit margin in accordance to the approved pre-set budget, which entails, but is not limited to: sales goals, cost of goods, expenses, price changes and waste management.
- Responsible for daily and weekly logging of invoices and for following the established invoice routing procedure.
- Manages and assures proper displaying and selling of all Liquor products to customers and advises customers on quality of wine, method of handling, and other factors affecting the product.
- Engages and coaches others in suggestive selling techniques.
- Responsible for monthly inventory.
- Responsible for implementing and maintaining all marketing programs, including but not limited to weekly ads, price changes, merchandising, etc.
- Responsible for communication with the Store Director and Director of Wine and Spirits on pertinent issues, department conditions, and any other Wine and Spirit related issues.
- Responsible for communication with all Wine Department employees.
- Responsible for using the tools provided by management to ensure the success of the department.
- Responsible for enforcing company policies.
- Responsible for entire Wine Department in serving customers with excellent service and adhering to the "15 Second Service" policy.
- Conducts accident investigations and completes paperwork within accordance to Cal Osha SB-198.
- Leads by example; models correct behavior and adherence to company policies and procedures.
- Follows the owner/partner handbook at all times, especially on service standards and appearance.
- At all times, meets and exceeds Bristol Farms standards in service, quality, and cleanliness.
Supervisory Responsibilities The Wine manages 1-4 employees in the Wine Department. Is responsible for the overall direction, coordination, and evaluation of this unit. Carries out supervisory responsibilities in accordance with Bristol Farms policies and all applicable laws. Responsibilities include assisting the Director of Wine and Spirits and Store Director with interviewing; hiring training employee's; planning, assigning, and directing work; appraising performance; rewarding and in disciplining employees; addressing complaints and resolving problems.
Customer Service Skills The Meat Manager is expected to provide customer service that is extraordinary and exceeds the expectations of our customers. They are required to follow established policies and guidelines that go beyond simply smiling and greeting customers. Going above and beyond encompasses attitudes, respect, and flexibility. The Meat Manager is expected to have a positive "can-do" attitude; to treat others with respect; and easily adjust to changes in the workplace.
Education and/or Experience High School diploma or general education degree (GED); one to two years related experience and /or training; or equivalent combination of education and experience.
Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers, or employees of Bristol Farms.
Mathematical Skills Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Reasoning Abilities Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to resolve conflicts in such a manner to create a win-win situation. Ability to analyze a variety of situations, think through to a solution and implement the solution.
Knowledge of English This is a customer service driven position. The candidate must have the ability to speak, read and understand English. Ability to communicate clearly and give clear direction.
Physical Demands While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger; handle, or feel objects, tools, or controls. The employee occasionally is required to reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close and color vision. The Wine Manager must be able to use a 2-wheeled dolly (hand truck) to carry over 100 pounds at a time. He/she must also safely use a box cutter with razor blades.
Work Environment The noise level in the work environment is usually moderate
Why You'll Love Working at Bristol Farms:
- Amazing earning potential, paid weekly!
- A values-based culture that will engage and empower your growth and development
- A strong training program that will build your restaurant and guest service skills
- Opportunity for growth within our family of brands
- Benefits available - Including medical, dental, vision, and 401K
- Numerous scholarship opportunities available to full & part time team members
- 20% discount at all Bristol Farms and Lazy Acres locations
- $60 credit to Shoes for Crews every 6 months of employment
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Job Tags
Weekly pay, Full time, Part time, Flexible hours,