Job Description

Job Description

Job Description

Munich Airport NJ LLC is an US-based subsidiary of the German Airport Operator Munich Airport. Munich Airport NJ LLC is responsible for the maintenance and concession management at the existing Terminal A at Newark Liberty International Airport (EWR), and will be responsible for the operations, maintenance, and concession management of the recently opened New Terminal A at EWR! We are looking for a

Terminal Agent

to join our team. You will be part of a great team, helping not only to create an attractive passenger terminal, but also to develop the Terminal Operator company with your expertise and personality.

Your Future Responsibilities

• Assist passengers and the general public with questions, giving directions, providing information about flight arrivals and departures, delays, disruptions etc.
• Liaise with Operations Control Center (OCC) to obtain accurate and up to date flight information, performance data on Terminal Operations and efficiently manage connected processes
• Act on order and behalf of the Terminal Duty Manager and OCC
• Manage queues and passenger flows throughout New Terminal A
• Monitor flight information displays for accuracy of information
• Ensure immediate reporting of any incidents, accidents, and failures of technical components at New Terminal A
• Monitor terminal appearance and cleanliness and initiate action for correcting any deficiencies that may affect passenger experience
• Maintain and complete daily log for shift handover
• Other duties as assigned by the Manager Terminal Operations

Your Education & Training

• High School Diploma or equivalent certificate

Your Skills & Experience

• Aviation background is a plus
• High level of independency and responsibility
• In-depth experience and knowledge of airport operational processes preferred
• Basic knowledge of MS Office

Your Skills & Experience

• Must be able to read, write, and speak clear English
• Aviation background is desired but not required
• Customer Service or other public facing experience
• Ability to communicate effectively both verbally and in written form
• Ability to professionally communicate with passengers and colleagues
• High level of integrity, punctuality, independency, and responsibility
• Ability to make independent judgments based on established procedures 
• In-depth experience and knowledge of airport operational processes preferred
• Basic knowledge of Microsoft Office Suite

Job Requirements

• Must have the ability to work different shifts (nights, weekends, and holidays) 24/7, and overtime, depending upon needs of the department. Schedule may be adjusted periodically
• Must be able to stand/walk for long periods of time

Good reasons why you should become part of the airport family

• Be part of the team who embraces diversity, fosters collaboration, practices mentorship, and believes in a positive, healthy work climate
• International working environment
• Attractive benefit package; 401(k) Matching, LTD/STD, Life Insurance & PTO

Munich Airport US Holding and it's subdivision Munich Airport NJ LLC are equal opportunity employers.

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