Quality Analyst - Call Center Job at Scott Merrick LLP, Atlanta, GA

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  • Scott Merrick LLP
  • Atlanta, GA

Job Description

Job Description

Job Description

Quality Analyst - Call Center

A Global consultancy that provides innovative and transformative solutions to businesses worldwide are seeking a highly motivated and experienced Customer Service Quality Analyst to work with a new Call Center. You will be very analytical with strong Report Writing skills, and be responsible for a Call Center Team to meet the highest standards of quality, efficiency, and effectiveness.

This is a W2 contract opportunity, initially for 9 months, working fully remote from home.

Key Responsibilities/ Experience:

  • Working on behalf of a Global Consulting firm, on a Call Center for a Major US Insurance Firm.
  • You will have a track record as a Quality analyst/ Report Writer for reputable companies.
  • This is an initial 9 months W2 contract role (no PTO). It has the possibility of going on longer than this.
  • Role is fully remote / work from home. Equipment will be provided, and training paid.
  • Initial Team Size will be around 12 people, made up of Call Center Agents, QA/ Report Writer, Team/ Shift Leaders and a Manager. This is likely to grow. This is a new call center for the client.
  • Strong experience working in customer services and/ or a call center for a reputable organisation.
  • PC Literate MS Office and CRM/ Call Logging systems experience. The team will be using will be doing Inbound/ outbound calls, emails and webchats.
  • Shifts between 8am and 10pm Eastern Time, Monday to Friday and 8am to 5pm on Saturdays, up to 40 Hours per week. You will need to be available/ flexible to work all shifts.
  • Interviews will be taking place via teams in the next 2 weeks with a view to starting (after checks completing), in July.

Please apply now for more information on the role: Quality Analyst - Call Center.

Job Tags

Contract work, Remote job, Worldwide, Flexible hours, Shift work, Saturday, Monday to Friday, All shifts,

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