Product Specialist 3 Job at i-CST, Portland, ME

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  • i-CST
  • Portland, ME

Job Description




Work Location: Remote - ON CALL ONCE EVERY 3 WEEKS FOR ENTIRE WEEK. BILLED AT STRAIGHT TIME


Bids can be over the Max Rate: No



Top 3 Skills:


Application support and implementation


Technical support


Vendor management



This position will be a member of an application support team and will become a technical subject matter expert for the state psychiatric hospitals' applications and systems. This position will provide application end-user support including rotational afterhours on-call support. This position will be included on the implementation team of the state hospital's electronic health record project, referred to as ICM, and additional implementation teams for other state hospital initiatives/projects



Tasks will include:


End-user support


User Administration


System Administration


Interface Monitoring


Forms development


Application customization


Report writing


Work with cross functional technology teams


Read/analyze/modify technical documentation


Create troubleshooting and instructional work-flow documentation


Convey/Teach technical and


work-flow documentation to end-users


Work with vendor(s) to facilitate implementation(s)


Perform system testing


Coordination of annual disaster recovery testing


Coordination of system updates/maintenance activities


Organize and create tasks to increase team productivity


Provide level of effort estimates on team tasks


Provide improvements/suggestions to streamline team processes


Preference will be given to candidates with the following skills:


Healthcare information technology


User administration


Application System Administration


Crystal Reporting experience


SQL programming language



Qualified candidates must have at least 5 years of experience in application support, technical support experience with application vendor

management, application implementation and technical and user workflows

Job Tags

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