The Spa Manager is responsible for overseeing the direction and development of the spa team members, including attendants, consultants, providers, and supervisors. They ensure smooth operations of the facility, manage staffing, scheduling, procurement, revenue management, and safety training. The Spa Manager is also responsible for maintaining guest satisfaction and enforcing standard operating procedures.
Responsibilities:
* Provide leadership and direction to the spa team members, including regular meetings and performance reviews.
* Ensure equipment is well-maintained and in good working order.
* Manage inventory effectively to meet the needs of guests and control expenses.
* Execute established opening and closing procedures for all areas of the spa.
* Monitor staffing levels and schedule staff and client appointments for maximum revenue generation.
* Anticipate and meet customer needs in the best possible way.
* Enforce staff discipline and performance improvement through the Staff Relations process.
* Implement and monitor training to maintain service standards and adhere to company and spa policies and procedures.
* Assist the Spa Director with any requested tasks.
Qualifications:
* Previous experience in spa management or a similar role.
* Strong leadership and communication skills.
* Knowledge of spa operations, including staffing, scheduling, procurement, and revenue management.
* Familiarity with safety training and procedures.
* Ability to handle difficult situations with diplomacy and a positive attitude.
* Demonstrated ability to create a motivating environment for team members.
* Professional appearance and demeanor at all times.
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