Job Description

**Bartender, Food & Beverage** Location **North Charlotte, NC** Job Code **10559** # of Openings **1** **Trilogy Lake Norman: Twin Mills Club**

Built with the outdoors in mind, the Club includes indoor and outdoor pools, The Outfitter, a space complete with kayaks, bikes, and other outdoor gear, Pickleball and tennis courts, access to a fleet of boats at nearby Lake Norman, and more. The feature restaurant, The Foundry, and the Event Center are open to the public and available for dining reservations and private event bookings.

**Where:** Located in the attractive Huntersville area near Charlotte, North Carolina

**POSITION OVERVIEW:**

The Bartender prepares and serves beverages and food to guests seated at the bar, in the restaurant, or on the patio according to company standards. This position reports to the Food & Beverage Manager.

**KEY RESPONSIBILITIES:**

* Create a welcoming atmosphere and provide excellent hospitality by having a working knowledge of the resort facility and dining area, and be able to respond to guest questions and speak with enthusiasm about other resort services.

* Take a proactive approach to ensure a consistent set of superior standards of food service and quality are meeting or exceeding employee and guest expectations.

* Greet and serve guests in an energetic and friendly fashion; listen to determine beverage preferences and make drink recommendations.

* Check identification to assure customers are the legal age to purchase alcohol.

* Notice and report potential safety issues or customer concerns to a supervisor.

* Meet with staff at all levels to develop a common vision, discuss current needs, and plan for future Food & Beverage functions.

* Respond to incoming food and beverage phone calls.

* Mix drinks and serve wine and beer; take food and beverage orders from guests and/or waiters and waitresses; prepare to-go orders; replenish bar snacks.

* Handle cash and card transactions, ensure charges are accurate and return correct change to guests; balance the cash register.

* Take inventory and order liquors and supplies, while maintaining quality within proper price points and facility budget.

* Maintain a clean work area; remove trash, wash all glasses and equipment, and clean the bar area according to quality and safety procedures.

* Oversee and assist in all Food & Beverage functions (i.e. corporate parties, weddings).

* Prepare beverages, supplies, and other bar setups for banquets and other functions.

* Attend culinary exhibitions and educational seminars to stay current regarding developments in the Food & Beverage industry, as requested.

* Other duties and responsibilities may be assigned.

**PERSONAL ATTRIBUTES:**

* Must be highly customer oriented and responsive with high need for closure.

* Able to work under pressure and balance multiple priorities and assignments.

* Strong team-building skills including the ability to lead, cooperate, and motivate.

* Must be role model and able to live our BlueStar core values:

+ Honesty and Integrity

+ Respect for the Individual

+ Teamwork

+ Competitive Spirit

**MINIMUM REQUIREMENTS / QUALIFICATIONS / SKILLS:**

* High School diploma preferred.

* One year experience bartending, in a resort facility preferred.

* Must meet the state and federal minimum age requirement for serving alcohol.

* Current Food Handlers Card and TIPS Certification (Training for Intervention Procedures).

* Ability to add, subtract, multiply and divide; must be able to calculate discounts, and percentages

* Ability to contribute to a productive and friendly work environment by maintaining a positive attitude.

* Ability to speak effectively and present information to another person and in small group situations with guests and team members.

* Ability to provide direction to coworkers in a professional and friendly manner.

* Ability to read and comprehend simple instructions, short correspondence and memorandums.

* Must be able to pay attention to details and be comfortable working in a fast-paced environment where continuous improvement is expected.

* This position requires a flexible schedule to include evenings and weekends.

**WORK ENVIRONMENT:**

This position typically operates in an indoor restaurant setting, but an employee may also be required to work on a patio or for an outdoor event, with exposure to outdoor weather conditions and occasionally native wildlife. The noise level in the work environment varies, but can be loud.

**PHYSICAL DEMANDS:**

The physical demands described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee is regularly required to see, speak and hear. This position is very active and requires standing and walking for most of a work shift, bending, kneeling, and reaching. Frequent hand washing is required. The employee must speak clearly and understand the speech of another person, sometimes in a noisy atmosphere.

***BLUESTAR RESORT & GOLF IS AN EQUAL OPPORTUNITY EMPLOYER***

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