Job Description

Job Description

Job Description

JOB DESCRIPTION

Position Title: Clerk

Department: RP Travel Center

Employment Classifications: Non-Exempt

Position Summary/General Description:

A Retail Clerk will greet the customers, scan bar codes or enter price of merchandise into a cash register, stocks and rotates merchandise, and thanks customers while ensuring a safe, clean and efficient operation.

Expectations:

• Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures.
• Act as a role model within and outside the corporation.
• Maintain a positive and respectful attitude toward customers and co-workers.
• Consistently report to work on time prepared to perform duties of position

Essential Duties & Responsibilities:

• In friendly manner perform duties such as but not limited to: communicate specials to customers, replenish condiments, as needed; maintain beverage area, brews coffee; maintain cleanliness (e.g., clean service/dining areas, etc.).
• Operate a point of sale system/cash register (e.g., maintain change in cash drawer; accept cash, checks, and bankcards for payment; calculate discounts; ensure proper identification for certain transactions; count money; return correct change; issue receipts; balance cash drawer and receipts; keep register area neat, clean and stocked with necessary supplies; and documents discrepancies).
• Perform custodial duties. (e.g., sweep and mop sales area, clean shelves, clean restrooms, empty trash, clean all gas and diesel pumps, pick up trash in parking lot, clean break room, clean all windows).
• Stock merchandise and ensure merchandise is displayed in a clean and orderly manner.
• Promote brands/products to increase sales.
• Sell lottery or tobacco products while verifying the age of the customer.
• Assist customers in locating items.
• Perform duties in accordance and ensure compliance with health and safety regulations.
• Assist with training new retail clerks.

• Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests’ names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests from arrival to the property through departure; and provide friendly and fast beverage service to guests).
• Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit).

• Develop a thorough knowledge of services, room locations, amenities and surroundings, providing accurate directions, and information for guest inquiries about promotions and special events.
• Work under pressure; maintain regular and punctual attendance including working odd or unusual hours, weekends and holidays.

• At all times maintain a courteous, positive and professional working relationship with all LDC personnel and the general public (e.g., coworkers, clients and vendors).

• Perform additional duties and responsibilities as necessary or assigned.

Education & Experience:

• High School Diploma or GED certificate required.

• Must be eighteen (18) years of age or older.
• Cashiering experience preferred.
• Custodial work preferred.
• Perform basic arithmetic calculations.
• Relevant work experience preferred.

Licensing & Certification:

• None.

Computer Equipment, Software, Machinery:

• Proficient using cash register.
• Proficient in basic computer skills.

Essential Physical Requirements:

• The job requires the ability to balance/climb, bend over, crouch/stoop, hear, kneel, reach overhead, stand, talk, turn/twist, walk, and repetitively use hands 51-100% of the time.

• The job requires the ability to push/pull, carry, lift, slide/transfer 1-50 lbs. 25-50% of the time.

Essential Mental Demands:

• The job requires the ability to organize, plan, make decisions, read and write 51-100% of the time.

Supervisor Responsibilities:

• None.

Work Environment (inside/outside):

• The job is performed primarily indoors with exposure to fumes (e.g., cigarette smoke, fuel).

Other Requirements:

• Must pass a pre-employment alcohol/drug screening.
• Obtain and maintain Serv-Safe Certification.
• Must pass background check.

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